“You”, “Your”, “Yourself” and “User” - Refers to natural and legal individuals who use the Website.
“Website” - Refers to the official website of 10 Minute School created by 10MS Limited
“App” - Refers to 10 Minute School app created by 10MS Limited
“Personal Information” - Refers to any personally identifiable information that We may collect from You.
“Third Parties” - Refers to any website, company or individual apart from the user and the creator of the Website.
3. User Provided Information
The Application/Website/Services/Products obtains the information you provide when you download and register for the Application or Services or products. When you register with us, you generally provide (a) your name, age, e-mail address, address, phone number, password and educational interests of your ward; (b) transaction-related information such as when making purchases, responding to offers or downloading or using applications from us; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the Application/Services/Products, such as while asking doubts, participating in discussions and taking tests. This information shall be regarded as ‘Personal Information’. In order to give you the service, important information, the required notifications and marketing promotions, we can use the Information from time to time. We will ask you if we need additional information that will identify you personally (personal information). We will not differentiate between those who use the device to access the request, site or services or products, provided that the credentials match your login/access credentials. It is essential that you have logged into it using your own credentials to make full use of the app/website/services/products and to enable your information to be accurately captured in the application/website/services/products.
4. Automatically Collected Information
In addition, the app/products/devices can automatically collect certain data, including, but not limited to, the mobile device types that you use, your mobile device unique device ID, your mobile operating device IP address, your mobile browser type and the use of the application/services/products information. We collect other relevant information according to the authorisations you give as is the case for most mobile applications. For payment of products and services, we use an outside credit card processing and payment gateway company. For any other purpose, these companies do not retain, share, store or use personal information.
5. HOW INFORMATION IS COLLECTED
We will determine the purpose of collecting the information before or when personal information is collected. Unless we have the consent or legal requirements of the appropriate personnel, we only collect and use personal data for the purposes specified by us and for other compatible purposes. For these purposes, we will only retain personal information for as long as is necessary. With the knowledge or consent of the appropriate personnel, we collect personal information in a lawful and fair manner as appropriate. Personal data shall be appropriate to the purposes for which it is used and shall, to the extent needed for those purposes, be accurate, complete and updated.
7. EXTERNAL LINKS ON WEBSITE
8. OUR USE OF YOUR INFORMATION
Your contact details will be used as necessary to contact you. We diagnose problems with our servers by using your IP address and manage our website and applications. You can also identify and gather wide demographic information with IP addresses. Finally, with your IP address, we can help protect you against partnerships and fraud. With the availability of new technology, we will improve security. You will send us information about you, if we recover or merge in another company. In this case, before you transfer the information and receive different privacy policies, you will be notified via e-mail or by putting prominent notices on the site. We may disclose your personal information to the third party in order to comply with the court directives and similar law treatments, or to think that it needs the necessary sincerity to comply with the law and avoid impending physical damage or loss of money. Alternatively, investigate or take measures in connection with illegal actions, suspected fraud or violation of the terms and conditions of use. In accordance with our copyright policy, in conformity with our copyright policy, we may disclose personally identifiable information. You can disclose your name, address, country, telephone number, email address and name of your business.
You further acknowledge that this website may contain data that are confidential to us, and that without our prior written consent you may not disclose this information. Your information will not be disclosed to any third parties if required to do so by law by the appropriate authorities. Your information is considered confidential. No third party will be sold, shared or rented with us, nor will we send unwanted email via your email address. The emails we send relate only to services and products which we have agreed upon.
10. OUR DISCLOSURE OF YOUR INFORMATION
11. ACCESSING AND REVIEWING INFORMATION
You can view and edit the information you submit every time you register. If there are any modifications, we can check your historical data. You may change your personal details, like your address, postcode, country, and phone number. We will retain records of the information you request we erase in certain cases, including situations in which it would help to settle disputes, problems, and our terms and conditions. Another issue is the fact that outdated data has never been completely removed from our system due to technical and legal restrictions, including storage backups. To respond to your request, you should not expect us to remove all of your personally identifiable information from our database.
12. OTHER INFORMATION COLLECTORS
We see data as a valuable asset, and thus we must do everything we can to avoid data loss and security breaches. To safeguard the information from unauthorized access by members inside and outside the firm, we utilize a variety of different security technologies. We do not advise using this website to pass along credit card information and banking account information to other users. People are encouraged to do this offline, via phone, or through private email. We ensure the privacy of our customers' personal information by using recognized industry standards, both in transit and post delivery. Though "perfect security" is not achievable online, . You also acknowledge that any security lapse outside our usual security procedures is your risk to bear.
14. Disputes and jurisdiction
All claims brought up by this policy, including but not limited to claims regarding rights, refunds, and compensation, will be resolved using a two-step alternative dispute resolution process. Stage one: mediation. If a dispute arises, an impartial third party will be chosen to settle the issue, and each party will select a mediator for mutual agreement. They may each nominate a sole arbitrator, and if both sides agree to that person, he or she will be assigned to mediate the case. Nevertheless, if the two proposed mediators are unable to reach a consensus, the company reserves the right to make the final decision. In spite of the mediator's decision being non-binding, both parties will do their best to abide by it. Stage 2: the arbitration process. If the mediation is unsuccessful, the arbitration award is final and enforceable by both parties. Two parties will each name one arbitrator, and the third will be appointed by two other arbitrators they mutually select. The arbitration is being held in Dhaka, Bangladesh. English will be used for the arbitration proceedings. After the arbitrator hands down their decision, both parties are bound by it. The case will be brought before the Dhaka court if the alternative dispute resolution fails to resolve the conflict.
15. Questions and Suggestions and Complaints Officer
If you have an unresolved issue by our customer service team, or if you want to report an unresolved issue, please write to our customer service at [email protected]